About this role
Job DescriptionResponsible for the assessment, investigation, and validation of complex and high-value long-term insurance claims, ensuring alignment with the organisation’s strategic objectives, governance frameworks, and service standards. This job requires sound judgment to manage sensitive claims such as funeral, death, disability, dread disease, and retrenchment, while maintaining a strong focus on customer experience and risk mitigation.Hello Future Motor Claims Handler, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in FR Short Term Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.Are you someone who can:Administrate Short Term Motor ClaimsManage the claim from the claim registration to finalizationBe customer centric.Manage your time to ensure all short-term motor claims are attended to in set turnaround timesManage customer and supplier complaintsPay attention to details Manage personal development to increase own skills and competenciesYou will be an ideal candidate if you have:Matric is essentialHave an NQF Level 5 Certificate would be advantageousHave 2 – 3 years' experience in claims call center environment, of which 1 to 2 years ideally in a Motor ClaimsYou will have access to: Opportunities to network and collaborateA challenging working environment that is progressive and agileOpportunities to innovate where initiative is taken and owned end to endWe can be a match if you have the following:Adaptable and curiousHave a proven successful track record.Thrive in a collaborative environment.Apply now if you are interested in taking the next step. We look forward to engaging with you!All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.13/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
- LOCATION
- Randburg, Gauteng
- WORK MODE
- On-site
- JOB TYPE
- Full-time
- POSTED
- 05 Oct 2026
Source: FirstRand / FNB Careers