Courier Controller-FTC 6Months

About this role

<p>Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented <strong>Courier Controller for&nbsp; 6 Months</strong>&nbsp;to join our team in <strong>Cape Town.</strong></p> <p><strong>Join Our Mission at Takealot Fulfilment Solutions | We Are TFS</strong></p> <p>Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.</p> <p><strong>Who We're Looking For:</strong></p> <p>Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.</p> <p>At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.&nbsp;</p> <p><strong>Purpose of the role: </strong>Manage services and relationships with the assigned courier&nbsp;service providers. Adhere to SLA’s to ensure that service&nbsp;delivery is in accordance with customer expectations.</p> <p><strong>This position reports to the Courier Service Manager</strong></p> <p><strong>Your responsibilities can include:</strong></p> <ul> <li>Manage services provided by courier service providers,&nbsp;ensuring service levels are met.</li> <li>Plan, schedule, assign, inspect, record and organise&nbsp;distribution operations as per agreed customer SLA’s</li> <li>Maintain Standard Operating Procedures for the&nbsp;department, ensuring regular reviews of SOPs, and&nbsp;identify areas where SOP’s can be improved and&nbsp;implement changes accordingly</li> <li>Daily manage all assigned deliveries and highlight&nbsp;problems to clients and follow through until resolved.</li> <li>Daily manage interfaces to ensure alignment between&nbsp;courier systems and company systems ensuring data&nbsp;integrity of information used.</li> <li>Report, analyze, record and measure all failed deliveries&nbsp;and problem parcels to identify trends and root causes.</li> <li>Maintaining good relationships and manage services of&nbsp;service providers and giving formally measured&nbsp;feedback</li> <li>Examine claims for loss or damage and send to&nbsp;manager for approval of processing.</li> <li>Reconciling of transport account to the agreed monthly&nbsp;rates and ensure that requirements have been met, and&nbsp;recommend payment amount to Courier Manager.</li> <li>Continuously seeking innovative courier solutions for our&nbsp;clients to provide a more encompassed service to our&nbsp;clients.</li> </ul> <p><strong>Qualifications and experience:</strong></p> <ul> <li>Post Matric Qualification in logistics or relevant</li> <li>At least 3 years in a distribution and 3PL environment</li> <li>Proficiency in relevant software applications and packages&nbsp;Computer Literacy Prior of knowledge &amp;amp; keeping abreast of&nbsp;transport legislative requirements</li> </ul> <p><strong>Attributes required :</strong></p> <ul> <li>Able to work under pressure &amp;amp; project a professional image of&nbsp;the company</li> <li>Planning and organising ∙ Conflict resolution</li> <li>Problem solving skills ∙ Patient, supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner</li> <li>Flexible and open towards change</li> <li>Relationship-building skills</li> <li>Attention to detail/Quality of output</li> <li>Communication: Verbal<br>Communication: Written</li> <li>Methodical ∙ Analytical skills</li> <li>Advanced numerical skills</li> <li>Goal orientated and motivated to succeed&nbsp;</li> <li>Assertive</li> <li>Interpersonal skills</li> </ul> <p>&nbsp;</p> <p><strong>Why Join TFS:</strong></p> <ul> <li><strong>Purpose-driven impact</strong>: Transform lives through logistics innovation</li> <li><strong>Advanced technology: </strong>Work with cutting-edge systems in a fast-paced environment</li> <li><strong>Career growth: </strong>Thrive in an agile space that champions continuous improvement</li> <li><strong>Inclusive culture</strong>: Your unique perspective drives extraordinary results</li> </ul> <p>At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.&nbsp;</p> <p><strong>More than just a job, we offer:&nbsp;</strong></p> <p>A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.</p> <div><em>Takealot Fulfilment Solutions (TFS)</em> <em>is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.</em></div>

LOCATION

Cape Town, Western Cape

WORK MODE

On-site

JOB TYPE

Not specified

POSTED

14 Oct 2026

Source: takealot.com Careers