Customer Service 2iC - TDT Tier 2

<p></p> <p><strong>Customer Service 2IC</strong></p> <p><a href="takealot.com">takealot.com</a>, a leading South African online retailer, is looking for a highly talented Customer Service 2IC to join our team in Cape Town.</p> <p>We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great</p> <p>The position reports to the<strong> Customer Services Team Leader</strong></p> <p><strong>Your responsibilities will include:</strong></p> <ul> <li>Day to day operations which include but are not limited to supporting and allocating workload to the Product Support team</li> <li>Supplying of operational reports on a daily basis</li> <li>Driving KPI Performance</li> <li>Assisting Team Leader with ad-hoc project related tasks</li> <li>Escalating IR Related Concerns to Team Leaders.</li> <li>Assisting the Team Leaders in terms of coaching and skills development</li> <li>Assisting staff members with complex queries</li> <li>Pro-actively identify, address and resolve customer issues</li> <li>Identify, review and propose solutions to issues identified or picked up during the course of performing day to day duties</li> <li>Would be required to oversee a team of individuals when Team Leaders are absent as well as managing a team during the festive season</li> </ul> <p><strong>Attributes required:</strong></p> <ul> <li>Deliver and set an example of high level of customer service</li> <li>Responsible and Accountable</li> <li>Solutions orientated - able to analyze a situation and find solutions</li> <li>Passionate about team-work</li> <li>Excellent verbal and written communication skills</li> <li>Leadership skills – display the qualities of a leader and set a good example</li> <li>Committed to continuous learning</li> <li>Receptive to a collaborative management approach</li> <li>Empowering within team and structure</li> <li>Customer-centric</li> <li>Proactive</li> </ul> <p><strong>Qualifications and experience:</strong></p> <ul> <li>Successfully completed NQF Level 4/Matric/Grade 12</li> <li>Minimum of 6-12 months Takealot.com customer service experience in related positions</li> <li>Minimum 6–12 months Returns experience</li> <li>Flexibility to work shifts - able to work rotational shifts, Public Holidays, weekends and flexible hours as required by the business operation</li> <li>MS Office suite - Word – basic; Excel – intermediate; and PowerPoint basic would be advantageous</li> </ul> <p>&nbsp;<strong>The Environment</strong>:</p> <ul> <li>takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.</li> <li>We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.</li> <li>We are short on ego and high on output.</li> <li>We are doers and not only thinkers, it’s all in the execution after all.</li> <li>We love what we do and what we are creating.</li> </ul> <p>We seek to Employ an <strong>Extra Ordinary Mind </strong>who</p> <ul> <li>is forthright but respectful</li> <li>is an expert at doing, who can not only design but also execute</li> <li>is analytical, able to use data to make decisions</li> <li>is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours</li> <li>is passionate about the potential of e-commerce and delivering a world-class customer experience</li> <li>is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster</li> <li>is able to think about problems from a business perspective using technical and product input</li> <li>is curious and challenge the status quo</li> <li>is innovative and enjoys iteration</li> <li>is collaborative</li> <li>will be at the cutting edge of developing new concepts for takealot.com.</li> <li>thinks like an owner of the business.</li> <li>is SMART, has INTEGRITY and is HARDWORKING</li> </ul> <p>&nbsp;If you meet the above you are an <strong>Extraordinary Mind </strong>so come and join us!

</p> <p><em>Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply</em></p> <p></p>