About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met.Minimum requirementsMatric (Grade 12)Valid driver’s license2–3 years’ frontline, face-to-face customer service experienceWillingness to transfer between stores within the region as requiredCompetenciesStrong organisational and coordination skillsHigh attention to detail and accuracyExcellent communication, collaboration, and people management abilitiesA proactive, solutions-driven mindset with a passion for customer satisfactionAdaptability in a fast-paced retail environment and confidence handling multiple prioritiesProficiency in MS Office (Excel, PowerPoint, Outlook)Key responsibilitiesChampion Customer ExperienceLead by example to deliver outstanding customer service daily.Resolve customer queries and complaints with care and efficiency.Collate and analyse feedback from customers and colleagues to enhance service delivery.Maintain Store ExcellenceEnsure flawless execution of Store Operating Procedures (SOPs).Facilitate regular audits address any areas of non-compliance.Maintain exceptional store standards of cleanliness, safety, and presentation.Communicate and ConnectFacilitate clear and consistent communication within the team and with customers.Share success stories and key updates with internal and external platforms — including the local newsletter!Develop and Empower PeopleCoordinate and deliver customer service training that drives confidence and performance aligned with SOPs.Collaborate with management to ensure development goals are achieved.Administration & ProjectsManage administrative tasks accurately and timeously.Support and lead ad-hoc projects, including the development of project plans and timelines.Lead with PurposeDrive local social responsibility initiatives that make a difference in your community.Manage administrative tasks and projects efficiently and accurately.Take ownership of your own performance and development through proactive leadership and accountability.Closing date: Friday 30th October 2026If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Discover who we are
- LOCATION
- Muizenberg - Western Cape, Western Cape
- WORK MODE
- On-site
- JOB TYPE
- Full-time
- POSTED
- 23 Oct 2026
Source: Pick n Pay Careers