Digital Account Manager - Retail Media

<p><span style="font-weight: 400;"><a href="takealot.com">takealot.com</a>,</span>South Africa's leading e-commerce platform and a proud member of the Prosus ecosystem, is seeking a driven and commercially minded&nbsp;<strong>Digital Advertising Account Manager</strong> to join our Takealot Group Advertising team in Cape Town.</p> <p><strong>In this role you will be working with our community of Marketplace sellers, equipping them with the knowledge, strategy, and hands-on support needed to unlock the full potential of Takealot's self-service Sponsored Advertising platform</strong>. Sitting at the exciting intersection of retail media and e-commerce you will be responsible for driving advertising revenue, accelerating seller growth, and shaping the future of retail media on Africa's largest online shopping destination.</p> <p><strong>You will manage a portfolio of Marketplace sellers, driving adoption and performance on Takealot's Sponsored Advertising platform while consistently achieving retail media revenue targets</strong>.

You will combine strong consultative sales skills with deep platform expertise and a data-first mindset to deliver measurable results for sellers and for Takealot.</p> <ul> <li><strong><em>Retail Media Sales &amp; Revenue Growth:</em></strong> Consistently meet and exceed advertising sales targets; proactively identify and convert upsell opportunities across seller accounts.</li> <li><strong><em>Seller Onboarding &amp; Platform Enablement:</em></strong> Drive adoption of Takealot's self-service Sponsored Advertising platform by Marketplace sellers; deliver platform training and skills transfer, ensuring sellers can independently operate and optimise campaigns.</li> <li><strong><em>Strategic Account Management:</em></strong> Serve as the primary point of contact for the portfolio of sellers; build trusted, long-term partnerships that deepen seller engagement and increase advertising investment over time.</li> <li><strong><em>Media Planning &amp; Consultative Selling</em></strong>: Develop tailored media plans and advertising strategies for top-tier sellers, aligned to their business objectives, seasonal peaks, and product launch calendars; present compelling, data-backed recommendations.</li> <li><strong><em>Campaign Performance Management:</em></strong> Monitor live campaign performance against agreed KPIs (e.g. ROAS, CTR, conversion rate, spend pacing); generate regular performance reports (weekly/monthly/quarterly) and deliver actionable optimisation insights to sellers.</li> <li><strong><em>Campaign Execution &amp; Coordination:</em></strong> Coordinate the collection of creative assets; manage the integration of booked campaigns into the marketing calendar; liaise with retail marketing managers to ensure on-time, on-brief delivery.</li> <li><strong><em>Billing &amp; Financial Operations</em></strong>: Ensure managed services campaigns are invoiced accurately and on time each month; oversee reconciliation and invoice adjustment processes.</li> <li><strong><em>Seller Acquisition:</em></strong> Develop and implement acquisition strategies to grow the base of sellers investing in advertising on the platform.</li> <li><strong><em>Cross-functional Collaboration:</em></strong> Work closely with creative, analytics, campaign management, and CRM teams to ensure seamless execution and alignment with client objectives; support Marketplace Account Managers to drive advertising uptake across their key accounts.</li> <li><strong><em>Seller Education &amp; Content Development:</em></strong> Contribute to the development and hosting of educational webinars and training sessions; collaborate with the analysts and product team to produce seller-facing case studies and adoption/retention enablement materials.</li> <li><strong><em>Platform Issue Resolution:</em></strong> Act as the first point of escalation for seller platform queries; escalate operational and technical issues to the relevant engineering and product teams and manage resolution timelines.</li> <li><strong><em>Market &amp; Platform Intelligence:</em></strong> Stay current with retail media trends, platform updates, and competitive marketplace advertising developments; share insights internally to inform product and commercial strategy.</li> </ul> <p><strong>QUALIFICATIONS, COMPETENCIES &amp; EXPERIENCE</strong></p> <p><strong><em>Essential</em></strong></p> <ul> <li>English proficiency (spoken and written) — essential for seller communication, platform training, and skills transfer with sellers as well as all stakeholder communication.</li> <li>Bachelor's Degree or Advanced Diploma in Marketing, Business, Commerce, or a related field.

In the absence of a formal qualification, a minimum of 5 years of demonstrated account management experience will be considered.</li> <li>Minimum 3 years' experience in advertising/media sales and/or account management, with a proven track record of achieving or exceeding revenue targets.</li> <li>Solid experience in digital marketing and advertising (search, display, sponsored ads, or programmatic).</li> <li>Demonstrated ability to use data and campaign metrics to drive commercial recommendations and client decision-making.</li> <li>Strong consultative sales skills with a track record of managing and growing a portfolio of accounts.</li> <li>Excellent relationship management skills — ability to build trust and rapport</li> </ul> <p><strong><em>Advantageous</em></strong></p> <ul> <li>Experience working in or with e-commerce marketplaces (e.g. Takealot, Amazon or similar).</li> <li>Familiarity with retail media platforms and self-service advertising tools</li> <li>Experience with campaign analytics platforms.</li> <li>CRM platform experience and comfort working with performance dashboards and reporting tools.</li> </ul> <p><strong>The Environment:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">We are short on ego and high on output.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">We are doers and not only thinkers, it’s all in the execution after all.

We love what we do and what we are creating.</span></li> </ul> <ul> <li style="font-weight: 400;">&nbsp;</li> </ul> <p><span style="font-weight: 400;">If you meet the above you are an </span><strong>Extraordinary Mind</strong><span style="font-weight: 400;"> so come and join us!</span></p> <p style="text-align: center;"><em><span style="font-weight: 400;">Takealot is an Equal Opportunity Employer.

Applicants from the previously disadvantaged groups and people with disabilities will be given preference.</span></em></p>