About this role
Job DescriptionTo provide an efficient and professional service to all international inbound and outbound travelers through the sales, service and delivery of International Banking travel products and services. Offer value added solutions whilst adhering to policy and procedures.Hello Future Foreign Exchange Cash AdvisorWelcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer centric financial solutions.As part of our FNB Points of Presence (POP) team, the Foreign Exchange Cash Advisor plays a specialised role in delivering efficient, professional, and compliant foreign exchange services to international inbound and outbound travellers. This role focuses on the sales, service, and delivery of International Banking travel products while offering value added solutions that meet customer needs and expectations.The Foreign Exchange Cash Advisor ensures every customer interaction is seamless, knowledgeable, and compliant with policies, procedures, and regulatory requirements — contributing to an excellent customer experience and sustainable business growth.Now’s the time to imagine your potential in a specialised advisory role where service excellence and precision matter.Are you someone who can:Deliver efficient and professional foreign exchange cash services to international inbound and outbound travellersAddress customer needs proactively to meet or exceed service expectationsSell and deliver International Banking travel products and servicesIdentify cross selling opportunities and generate leads to support business growthOffer value added solutions aligned to customer travel and foreign exchange needsManage teller differences and minimise exchange losses in line with policyMaintain effective control of foreign notes and traveller’s chequesEnsure accurate processing of foreign exchange transactions and reconciliationComply with relevant statutory, legislative, policy, and governance requirementsAdhere strictly to approved processes and procedures within the foreign exchange environmentTake ownership of customer queries and resolve them timeously and professionallyContinuously assess personal performance and seek feedback to drive improvementParticipate in training and development to maintain technical accuracy and complianceQualification & Experience RequirementMinimum Qualification: Grade 12/ NQF Level 4 Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields1–3 years of experience in client services support and delivery or a foreign exchange service, or international banking environment You will be an ideal candidate if you possess the following:Strong understanding of foreign exchange products, cash handling, and controlsKnowledge of compliance, governance, and regulatory requirements in a banking environmentProven ability to identify sales opportunities while maintaining service excellenceHigh attention to detail and numerical accuracyYou will have access to:A specialised customer facing role within the FNB Points of Presence environmentExposure to international banking and foreign exchange products and servicesContinuous training to support technical expertise and regulatory complianceOpportunities for growth and development within the POP and broader FNB environmentYou can be a match if you are:Customer focused with a passion for delivering exceptional serviceDetail driven and disciplined in cash handling and reconciliationEthical, compliant, and risk awareConfident in engaging with international customers from diverse backgroundsProactive, solutions driven, and comfortable in a regulated environmentCommitted to continuous learning and performance improvementApply now if you are ready to take the next step in your career as an FNB Points of Presence: Foreign Exchange Cash Advisor, delivering trusted international banking solutions and exceptional customer experiences.All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law. Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.05/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
- LOCATION
- Johannesburg, Gauteng
- WORK MODE
- On-site
- JOB TYPE
- Not specified
- POSTED
- 28 Sept 2026
Source: FirstRand / FNB Careers