Mr D - Customer Growth & Insights Manager

<p><a href="https://www.mrdfood.com/"><strong>Mr D</strong></a><strong>, </strong>a division of the Takealot Group, is looking for a highly talented <strong>Customer Growth and Insights Manager</strong> to join our team in Cape Town.</p> <p><strong>Think you’ve been challenged before? Think again!

</strong></p> <ul> <li><strong>Scale</strong>: Show the millions of Mr D customers what you can do&nbsp;</li> <li><strong>Learn</strong>: We work with the best of the best, and then some.&nbsp;</li> <li><strong>Grow</strong>: Expand your career in the fast-growing Takealot Group: Mr D, Takealot.com, and TFS. We like to promote from within: Here’s your chance.</li> </ul> <p><strong>Why Join Mr D?

</strong>&nbsp;</p> <p>At Mr D, we are passionate about delivering exceptional customer experiences through innovation and data-driven strategies. As the Customer Growth and Insights Manager, you will play a critical role in shaping how we engage with our customers, driving growth, and building long-term loyalty.

If you thrive in a fast-paced, collaborative environment and are excited about the opportunity to lead a high-performing team, we’d love to hear from you!</p> <p><strong>About the role:</strong><strong><br></strong>The Insights Manager will play a crucial role in our organization's performance environment by analyzing data, conducting research, and providing valuable insights to enhance decision-making.

This role will focus on gathering and interpreting data related to performance metrics, customer behavior, and market trends to drive business strategies.</p> <p><strong>Your responsibilities will include:</strong></p> <p><strong>Data analysis and reporting</strong></p> <ul> <li>Collect and analyze customer data from various sources, including App events, transactional data, customer surveys &amp; reviews.&nbsp;</li> <li>Identify trends and patterns in customer behavior and preferences.&nbsp;</li> <li>Segment the customer base to create targeted marketing campaigns and personalized experiences.&nbsp;</li> <li>Utilize data analytics tools and software (Google Big Query, Looker, Excel, Braze, Firebase) to extract actionable insights.&nbsp;</li> <li>Create and present regular reports (and dashboards) to senior management, highlighting key insights and recommendations.&nbsp;</li> <li>Collaborate with cross-functional teams (BI &amp; Analytics, Merchandising, Marketing, Product) to ensure alignment with customer insights.&nbsp;</li> <li>Develop and maintain performance marketing benchmarks to assess the effectiveness of campaigns and strategies.&nbsp;</li> </ul> <p><strong>Identify opportunities &amp; strategies focused on</strong></p> <ul> <li>High-value customer growth &amp; retention</li> <li>Reactivation of dormant customers&nbsp;</li> <li>Activation of unconverted users&nbsp;</li> </ul> <p><strong>Market Research</strong></p> <ul> <li>Conduct market research to understand industry trends, competitor activities, and customer preferences.&nbsp;</li> <li>Monitor market conditions and provide recommendations for adapting to changes in the competitive landscape.&nbsp;</li> </ul> <p><strong>Customer Insights</strong></p> <ul> <li>Utilize customer feedback, surveys, and behavioral data to gain insights into customer needs and preferences.&nbsp;</li> <li>Collaborate with customer support and marketing teams to improve the customer experience.</li> </ul> <p><strong>Skills &amp; Attributes required:</strong></p> <ul> <li>Strong analytical mindset with a passion for working with data&nbsp;</li> <li>Ability to derive customer need and behavior from data&nbsp;</li> <li>Ability to anticipate, identify, and define problems and seek root causes&nbsp;</li> <li>Attention to detail and accuracy&nbsp;</li> <li>Ability to collaborate with other members of formal and informal groups in the pursuit of common missions, vision, values, and mutual goals.&nbsp;</li> <li>Excellent communication and presentation abilities. Familiarity with performance metrics, KPIs, and digital marketing is advantageous.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor's Degree or Advanced Diploma</li> <li>5+ years technical experience in a relevant field</li> <li>Experience using BI reporting tools (e.g.

Looker, QlikView, Tableau, Microsoft BI, etc.)&nbsp;</li> <li>Experience with Google Cloud Platform, Braze &amp; Firebase (or equivalent platforms) would be beneficial.&nbsp;</li> <li>Proven experience in data analysis, preferably with a focus on customers.&nbsp;</li> <li>SQL experience will be beneficial.&nbsp;</li> <li>High proficiency in working with large data sets and business models Retail or e-commerce industry experience beneficial Experience with Python, R beneficial, but not required</li> <li>Analytical aptitude</li> <li>Reporting acumen</li> </ul> <p><strong>Let’s talk about life @ Mr D</strong></p> <ul> <li><strong>The power is in your hands</strong>: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.</li> <li><strong>No doors</strong>: We aren’t fans of stuffy offices or siloed work environments.

See someone you like? High five, collab and make something great.</li> <li><strong>Online Learning</strong>: Share ideas and grow with global industry leaders who are all just a Slack message away.

Love to learn? Up-skill with free access to courses on Prosus Academy and more.</li> <li><strong>Good times</strong>: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).</li> <li><strong>Birthday leave</strong>: Cake Day all the way.

Enjoy your day off - you deserve it.&nbsp;</li> <li><strong>Help when you need it most</strong>: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.&nbsp;</li> <li><strong>Free parking: </strong>No more 5km fun runs to your desk (unless you want to).&nbsp;</li> </ul> <p><strong>Like what you see?&nbsp;</strong></p> <p>If you meet the above you are an <strong>Extraordinary Mind. </strong>Apply today!!

</p> <p><em>Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference</em></p> <p>&nbsp;</p>