About this role
Job DescriptionTo identify and implement enhancements on existing products and procedures as well as effectively manage all operational aspects of the specific productHello Future Claims Manager,Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.Are you someone who can:Support the development and execution of tactical strategies for the life medical claim’s function, ensuring alignment with business and operational objectives.Drive process improvements and operational efficiencies within the claims area to achieve business goals and enhance the customer experience.Ensure full compliance with company policies, governance standards, and regulatory requirements across all claims activities.Maintain up-to-date expertise on relevant legislation, industry best practices, and internal compliance protocols.Build and manage effective working relationships with a range of internal and external stakeholders, various Product Houses and Sales Teams.Deliver efficient administrative services through proactive planning, accurate reporting, and timely updates of all claims-related information.Oversee daily workflow by prioritizing and assigning tasks to claims assessors and administrators, ensuring objectives, targets, and service standards are consistently met.Contribute to product development by transforming insights and ideas into improved products, processes, and services.Prepare complex cases and business processes for review and approval by internal governance forums.Lead training and development initiatives for staff and stakeholders, focusing on claims processes, best practices, and compliance requirements.Continuously seek opportunities to elevate customer experience and optimize operational processesYou will be an ideal candidate if you have:Qualifications: Medical Degree or Equivalent bachelor's degree or Professional QualificationsYears of experience: Management Level with more than 5 years’ experience in middle managementExtensive experience in Group Risk, Employee Benefits and Retail BusinessCredit LifeLife Insurance experience will be essentialYou will have access to: Opportunities to network and collaborateA challenging working environment that is progressive and agileOpportunities to innovate where initiative is taken and owned end to endWe can be a match if you have the following:Adaptable and curiousHave a proven successful track record.Thrive in a collaborative environment.Detail-orientedProactive and accountableCalm under pressure Collaborative mindsetFlexible and adaptable in a dynamic work environmentApply now if you are interested in taking the next step. We look forward to engaging with you!All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.#post#fnb#LI-AW1 Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.06/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
- LOCATION
- Johannesburg, Gauteng
- WORK MODE
- On-site
- JOB TYPE
- Full-time
- POSTED
- 29 Sept 2026
Source: FirstRand / FNB Careers