Senior Administrator

Let's Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionThis role provides first-line technical support and subject matter expertise to administrative staff processing Existing Business Quotes (EBQs). The role focuses on diagnosing and triaging technical issues, coordinating resolution with IT and Product teams, supporting administrators through guidance and training, and identifying opportunities to improve system processes and performance.Responsibilities:1. Technical Issue Triage and Incident CoordinationAct as the first point of contact for technical issues related to issuing EBQs.Diagnose and triage system issues to determine the root cause.Resolve minor or process-related issues directly where possible.Log IT incidents when technical system intervention is required.Monitor, track, and actively drive incidents to resolution with IT teams.Provide feedback and updates to administrators on incident progress.2. Subject Matter Expertise and User SupportServe as the subject matter expert (SME) on EBQ processes and system functionality.Support administrative staff who capture and issue EBQs.Provide guidance on correct system usage and troubleshooting steps.Assist staff in resolving operational challenges during the capturing process.Provide informal coaching and training to improve system use and accuracy.3. Trend Analysis and Continuous ImprovementMonitor recurring issues and identify patterns or trends in system problems.Analyse operational challenges experienced by administrators.Identify opportunities to improve system processes, workflows, or user practices.Recommend improvements to reduce errors and increase efficiency.4. Stakeholder LiaisonLiaise with Product teams regarding system functionality and technical challenges.Communicate operational feedback and user experience insights to Product teams.Coordinate with IT and Product teams to support the resolution of system issues.Participate in discussions on system enhancements or changes affecting EBQ processes.5. Insights and ReportingExtract and combine data to generate standard reports.Efficient triaging and escalation of EBQ technical issues.Timely resolution of system incidents through coordination with IT.Improved administrator capability in using EBQ systems.Identification and escalation of system improvement opportunities.RequirementsTechnical & FunctionalMatricStrong understanding of EBQ systems and administrative processes is essentialStrong product knowledge of Greenlight, Old Mutual Protect, and Max is essentialAbility to diagnose system issues and determine escalation pathsIncident management and trackingProcess and workflow understandingAnalyticalAbility to identify patterns and root causes in system issuesContinuous improvement mindsetInterpersonalStrong communication skills with technical and non-technical stakeholdersAbility to explain systems to operational staffStakeholder coordination naSkillsAccounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report ReviewCompetenciesDirects WorkDrives ResultsEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and AlignsTech SavvyEducationMatriculation Certificate (Matric)Closing Date02 November 2026 , 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.The Old Mutual Story!