Standard Bank Group
To oversee and manage the daily operations of onboarding operations teams, driving optimal performance and delivery of an exceptional onboarding experience for clients that embodies world-class operational standards. Type of Qualification: Advanced Diploma Field of Study: Business Commerce Experience Required Service Management Operations 5-7 years Advanced banking regulatory and compliance experience 5-7 years Advanced general client services and / or support experience with seasoned technical experience in client onboardingExperience with (Linked Investment Service Provider) LISP platform would be advantageous Behavioural Competencies:Developing ExpertiseEmbracing ChangeExamining InformationExploring PossibilitiesGenerating IdeasInteracting with PeopleInterpreting DataMaking DecisionsManaging TasksResolving ConflictThinking PositivelyUpholding StandardsTechnical Competencies:Automation AcumenAutomation EnablementAutomation LiteracyClient Relationship ManagementCoaching and Mentoring Operational PracticesCollaborationContinuous ImprovementCreative Problem SolvingOperations Risk ManagementResource & Capacity Optimization Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.