About this role
Job DescriptionThe purpose of the role is as follows:Provide dedicated L2 production support across the FX eTrading stack. Support front-office users, monitor pricing and trade flows, investigate incidents across integrated systems, and reduce Level 3 operational support demand on the FX eTrading team.KEY RESPONSIBILITIESFX production supportProvide real-time L1/L2 technical and functional support for FX eTrading platforms and usersAct as a primary support point for the wider connected FX stackInvestigate pricing, execution, booking, trade-flow, credit-limit, connectivity and market-data issuesOwn incidents through diagnosis, restoration, escalation and closure, engaging Level 3 teams and vendors when requiredProvide clear incident and service communications to trading, eClient Services and technology stakeholdersFX stack monitoring and troubleshootingProactively monitor platform health, pricing, trade processing, interfaces, FIX connectivity and downstream flowsTrace issues across all FX products including integrations and market-data contributorsPerform log analysis, transaction tracing and validation of pricing and trade dataIdentify recurring failures and improve monitoring, alerting, documentation and operational controlsPlatform administration and controlsSupport user access, entitlements, client and instrument mappings, currency-pair configuration and approved operational changesSupport daily checks, credit and limit issues, client enablement and production queriesMaintain runbooks, support procedures, known-error information and escalation pathsChange, release and resilience supportSupport FX platform releases, upgrades, configuration changes, testing, implementation and post-release validationParticipate in UAT, production readiness, hypercare and defect validation for new FX capabilitiesSupport disaster recovery and resilience testing across FX stack and key FX dependenciesCoordinate with network, infrastructure, database, cybersecurity and vendor teams across multi-layer incidents and changesService improvement and collaborationWork closely with the FX eTrading Technology team, trading desks, eClient Services and vendors to improve service qualityReduce repeat incidents through root cause analysis, permanent fixes, automation and improved observabilityBuild FX platform knowledge within the wider support function and reduce dependency on Level 3 resourcesSupport migration and stabilisation of new FX capabilities as the platform stack evolvesQUALIFICATIONS AND EXPERIENCEBachelor's Degree in Computer Science, Information Technology, Engineering, Finance or related field3-5 years' application or production-support experience, preferably within FX, electronic trading or financial-markets technologyExperience supporting business-critical applications in a front-office or time-sensitive environmentExperience with incident, problem, change and release management across technical teams and vendorsTECHNICAL AND FUNCTIONAL SKILLSFX products: Spot, Forwards, Swaps and NDFsFX trade lifecycle, pricing, execution and post-trade flowsSmartTrade or comparable FX eTrading supportFIX protocol and eTrading connectivityLinux/Unix, SQL, networking and log analysisMonitoring, alerting, scripting and automation• Market-data and integration troubleshootingOperational risk, change control and DR#Post#RMB#LI-ZM1 Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.26/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
- LOCATION
- Johannesburg, Gauteng
- WORK MODE
- On-site
- JOB TYPE
- Full-time
- POSTED
- 15 Oct 2026
Source: FirstRand / FNB Careers