About this role
Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.Hello Future Universal AdvisorWelcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer-centric financial solutions.Please note: This is not an active vacancy. This advertisement is intended for our Universal Advisor Talent Pool, which allows us to identify and engage with suitable candidates for future opportunities within FNB Points of Presence.As part of our FNB Points of Presence (POP) team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions.As a Universal Advisor, you will be responsible for delivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self-service channels.Now’s the time to imagine your potential in a team where you can become the best version of yourself.Are you someone who can:Engage customers in a positive and professional manner by being helpfulby living up to our brand promise of “How can we help you?” at all timesUnderstand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutionsEducate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platformsFulfil transactions above set benchmarks while delivering exceptional serviceManage leads, referrals, and customer follow-ups within agreed turnaround timesMaintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governanceAlways conduct yourself in an ethical and professional mannerTake accountability for personal performance, learning, and career developmentStay informed on product offerings, systems, and industry developmentsContribute to team success and adapt to changing customer and business needsQualification & Experience Requirement Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS1–3 years of experience in customer‑facing environments, service delivery, or client support within financial servicesYou will be an ideal candidate if you possess the following:Strong understanding of FAIS, TCF principles, and regulatory complianceProven ability to meet sales, service, and customer experience targetsMust not be an unrehabilitated insolventYou will have access to:Opportunities to build strong customer relationships within a dynamic POP environmentA challenging, fast-paced branch settingContinuous learning and development aligned to your career pathOpportunities to make a meaningful impact as a brand ambassador within a local marketYou can be a match if you are:Client-focused with a strong ethical mindsetPassionate about service excellence and problem-solvingConfident in needs-based selling and solution deliveryAgile, adaptable, and comfortable in a high-volume environmentA strong communicator with excellent interpersonal skillsResults-driven with strong planning and organisational skillsDetail-oriented with high compliance awarenessAble to work independently and collaboratively within a teamJoin our Universal Advisor Talent Pool if you are interested in future opportunities within FNB Points of Presence. Please note that this is not an active vacancy. By submitting your application, your profile will be added to our talent pool and may be considered for suitable Universal Advisor opportunities as they become available.All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law. Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.29/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
- LOCATION
- Swellendam / Ladismith
- WORK MODE
- On-site
- JOB TYPE
- Full-time
- POSTED
- 22 Oct 2026
Source: FirstRand / FNB Careers