About this role
To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements. Type of Qualification: Secondary/ Matric Field of Study: NQF5 Licenses & Certifications: FAIS Representative3-4 years of client-facing experience in Personal and Private BankingProven experience in a branch banking or contact centre environmentDemonstrated understanding of banking processes, policies, and product offeringsProficiency in identifying and understanding client needs and translating them into appropriate solutionsSound knowledge of regulatory requirements, particularly FAIS complianceProblem-solving capability with a focus on one-and-done resolutionDemonstrated cross-selling or sales achievement in banking products Behavioural Competencies:Checking ThingsConvincing PeopleDeveloping ExpertiseDeveloping StrategiesEmbracing ChangeEstablishing RapportExamining InformationExploring PossibilitiesFollowing ProceduresGenerating IdeasImpressing PeopleInteracting with PeopleInviting FeedbackMeeting TimescalesPursuing GoalsSeizing OpportunitiesShowing ComposureTaking ActionTeam WorkingThinking PositivelyTechnical Competencies:Application & Submission Verification (Consumer Banking)Banking Process & ProceduresClient Acceptance & ReviewCustomer Understanding ( Consumer Banking)ProcessingProduct Knowledge (Consumer Banking) Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
- LOCATION
- Pretoria, Gauteng
- WORK MODE
- On-site
- JOB TYPE
- Full-time
- POSTED
- 29 Sept 2026
Source: Standard Bank Group Careers