Professional overview
Customer Support Specialist with 6+ years of experience delivering customer service across email, live chat, WhatsApp, and phone channels. Skilled in handling customer inquiries, resolving complaints, assisting with orders and account-related issues, coordinating follow-ups, and maintaining accurate customer records. Strong written communication, empathy, and problem-solving skills, with the ability to manage customer concerns independently and deliver consistent support in fast-paced environments.
Skills
Customer Support & CRM: ZendeskFreshdeskGorgiasHubSpotSalesforce Communication: GmailSlackZoomMicrosoft Teams Productivity & Administration: Google DocsGoogle SlidesGoogle CalendarTrelloAsana Additional Tools: CanvaGrammarly
Roles of interest
CUSTOMER SUPPORT