What we collect
Customer requests may include your name, contact details, location, project requirements, budget, timing and answers you provide. Business accounts may include member contact details, company information, services, service areas, billing records, uploaded verification documents and marketplace activity.
Why we use it
We use information to create and secure accounts, qualify and route requests, match customers with relevant businesses, operate lead access and subscriptions, facilitate quotes and messages, prevent abuse, moderate reviews and provide customer support.
Customer contact details
Customer identity and direct contact details are not intended for public display. They are disclosed only through the marketplace workflow to eligible businesses when the applicable access conditions are met, or where the customer chooses to engage a provider.
Business verification documents
Verification documents are private operational records. They are not shown on public business profiles. Access is restricted to authorised CallTech review processes and retained only as reasonably necessary for verification, audit, fraud prevention and legal obligations.
Payments
Subscription payment processing is handled through the configured payment provider. CallTech Connect stores subscription references and billing status needed to administer access, but should not store full payment-card numbers.
Your choices
You may request correction of inaccurate personal information, ask questions about processing, or request deletion where retention is not required by law, contract, fraud prevention, dispute handling or legitimate operational needs.
Security and retention
We use access controls, signed internal integrations and protected account sessions. No internet service can promise absolute security, so access is limited by role and sensitive marketplace information is kept out of public pages.
Contact
For privacy or personal-information queries, contact CallTech Technologies through the official contact channels published on calltech.co.za and identify the matter as “CallTech Connect Privacy”.