South African Social Security Agency · SASSA-11-26-ICT-HO

The South African Social Security Agency hereby invites proposals for the appointment of a service provider for the provision of a Cloud-Based Omnichannel Contact Centre as a Service (Ccaas) and Contact Centre Operations services for the South African Social Security Agency for a period of three (3) years.

National · PretoriaInformation and communicationHand delivery

Summary

South African Social Security Agency invites bids for The South African Social Security Agency hereby invites proposals for the appointment of a service provider for the provision of a Cloud-Based Omnichannel Contact Centre as a Service (Ccaas) and Contact Centre Operations services for the South African Social Security Agency for a period of three (3) years. Closes 9 October 2026 at 11:00 (3 days left). Bids are delivered by hand to 501 Prodinsa Building; Cnr Steve Biko (Beatrix) and Pretorius streets, -Arcadia-Pretoria-0083. 2 official documents available to download.

Closing date9 October 2026 at 11:003 days left
Briefing sessionNone
How to submitHand delivery501 Prodinsa Building; Cnr Steve Biko (Beatrix) and Pretorius streets, -Arcadia-Pretoria-0083
Published17 September 2026Request for Bid(Open-Tender)

Conditions

Refer to Terms of Reference , Paragraph 17.1

Tender documents (2)

Download the full pack (.zip)

Documents are served from the official eTender Portal (etenders.gov.za). Always confirm the closing date and requirements in the official documents.

Buyer contact

South African Social Security Agency

Mr. Mandla Sibeko
ccaasbid@sassa.gov.za
012-400-2634