Let's Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionThis role is accountable for monitoring, reviewing, processing and holding relevant stakeholders accountable for daily, weekly and monthly services to ensure quality customer service. Reporting updates, performing data extraction, identifying anomalies within the rejections and exploratory data analysis. It supports turning data into actionable insights using analytical skills, tools, and platforms to update customer collections, notify and hold stakeholders accountable and drive resolution of transactions to ensure customer satisfaction. Exposure and experience on New World and Legacy products, processes and systems would be a great advantage.Responsibilities Bank Switches & RoboticsAttend to bank requests for Debit Order updatesEngage and partner with RPA team as neededEngage with banking institutions where neededEnsure data accuracy and integrity with RPA and SFTPMailbox MaintenanceMonitor, service and clear queries, escalations and complaintsNew World and Legacy: Debit Order and DisbursementsReportsAnalyse, Interpret, Compile and Distribute required reports Data Analysis & ReportingExtract and review data from internal sources. Perform data quality checks and validate results.Interpret and present data internally; generate actionable insights.Stakeholder Engagement Engage stakeholders to ensure accountability and ownership for processing as per responsibility. Assist in end-to-end solutions: problem identification, acquiring data, investigation, propose possible solutions where required. Coordinate data extractions for strategic projects if required.Collaboration & Accountability Liaise with data delivery teams.Work independently on routine tasks; seek guidance for complex tasks. Manage own time, tasks, and output quality. Live company values and collaborate effectively.Technical SkillsExposure and experience using SQL, Tableau, Power BI, Gallery, Excel, Alteryx, MS Access, YM & VTG, Eternity, New World systems (CMoS, BaNCS, Qlink, etc) Analysis of data to effectively create summaries for ease of reading in assisting stakeholders. Analytical and logical thinking to identify anomalies efficiently to aid problem solving.Log and drive to resolution BSRs and IncidentsAdditional DutiesAdministration Compile and update SOP documents, functional testing as required. Meetings & EventsSchedule engagements with stakeholders as required.Capability Building Develop technical skills through training and coaching, assist with knowledge transfer.CompetenciesConceptual & Analytical AbilitiesResults and Goal DrivenReliabilityInitiativeTechnical ExpertiseJob RequirementsMatric RequiredNQF Level 6 qualification would be advantageous SkillsActive Listening, Communication, Computer Literacy, Customer-Focused, Customer Service Operations, Data Analysis, Data Analysis Reporting, Data Interpretations, Data Management, Digital Consumer Engagement, Stakeholder Engagement, Team CollaborationCompetenciesAction OrientedCommunicates EffectivelyCustomer FocusDecision QualityEnsures AccountabilityInterpersonal SavvyManages AmbiguityManages ComplexityEducationMatriculation Certificate (Matric) (Required), National Diploma (NatDip)Closing Date05 November 2026 , 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.The Old Mutual Story!